In Blog #129 I talked about the Turning Point for Palo Alto. In this blog I want to talk How change in our lives are lessons
Right when things were going great, Scott gets promoted to the Corporate office. I was going to miss him, he was such a great guy to work with. He was very patient and took the time to explain things thoroughly. Scott was also very supportive in our game plan. Then it took a turn…
So far in my career at Nordstrom I have always worked with great RMM’s. What made them all so great, was they were great coaches and I learned something along the way. Things would change with the announcement of our new RMM. This new RMM I would learn a lot from too, but in a different way. How not to treat employees…
I’ve decided not to mention his name here, but rather call him “The new RMM”. He was on a power trip and lacked people skills. It wasn’t just me, most of the buyers would start complaining about him and even more reps. It was tough and something I wasn’t used to. But with everything else you need to find solutions and not focus on the problem.
So once again I learned how change in our lives are a lesson. It’s identifying the lesson at the time that makes it challenging. This was actually a good lesson for me and it helped me become a better leader down the road. I just didn’t realize the lesson until I was away from it many years later.
The first “new rule” he initiated was we had to drive to SF to have our PO’s signed off. I never had anybody do that before. This was a total power play to control everyone. Scott would ok things over the phone, as did most RMM’s. Even if you were overbought (which I was on occasion) a phone call should be enough.
To get through it, I tried to take the “No Problem” approach which I learned the very first day of my Nordstrom career. They had just a few rules for us to follow. Use your Best judgement & have a No Problem attitude. Try as I may it was difficult.
A Different Approach
Daryl had a different approach. He was always a light hearted guy and just the mention of our new RMM’s name would get an “O’Boy” response. Thats how he dealt with it. A little humor goes a long way and Daryl would add a little of his humor to get through it. We became closer friends through this too. He confided in me his thoughts more and we talked through a lot of things that were frustrating together.
“I think an adult beverage is in order” he would say more frequently around 5:00. Maybe just one I’d respond…
I made an appointment to see the new RMM to get a bunch of key reorders approved. I lived how change in our lives are lessons before, the questions now would be,” how much change?”
SIZES... SIZES... SIZES... SIZES...
…just sharing my story and tips from my footwear career.
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