In Blog 84 I talked about building a team.. In this blog I wanted to talk about how change is constant in retail.
Business was really good so I was able to hire a few more people. I interviewed a guy name Bill. Seemed like a really good guy and would be a great addition to the team. Little did I know this guy would be in my life for a long time including today. He was a great salesperson and volunteered to take care of the work bench area keeping all our supplies in stock.
Eileen decided her passion was selling the Salon type shoes so she transferred over to “Women’s Shoes” with Kaaren. Funny thing was she still came over to “our side” to sell Guess booties because she knew we’d have them in stock.
My First Asst. Derek decided to leave Nordstrom so I needed to replace him. He was such a great employee I knew it would be tough to do. We had gone through so much together building the team up and I genuinely liked him. Jean Claude suggested I talk to someone in Clothing named Candace.
I talked to her that week and immediately liked her. It was a tough choice as my 2nd asst was expecting the position. I felt she had better Manager qualities so gave her a chance. She turned out to be a great choice.
Change is one constant you need to embrace in retail. It is so important, it is one of our “10 Core values” at Zappos. Back then though, it wasn’t defined that way, I just knew it was a constant of retail you had to embrace. Its how you move forward and always improve your situation that matters.
…just sharing my story and tips from my footwear career.
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