In Blog #45 I talked about the Importance of a Well Organized Department In this blog I want to talk about getting ready for visits by upper management. Martha was uncharacteristically stressed out. I was told our Merchandise Manager was coming over for a visit. We were instructed to have our…
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The Importance of a Well Organized Department – Blog #45
So, in Blog #44 I talked about the importance of a well run department. In this blog I want to talk about the importance of a well organized department. We would start the day by taking all the shoes off the display tables, clean all the glass then reset the floor.…
The Importance of a well run department – Blog #44
So, in Blog #43 I talked about how customer service at Nordstrom is number one. In this blog I want to talk about the importance of a well run department. Martha was an amazing person. So far in my blogs you have heard me talk about good managers and great…
Customer service at Nordstrom is number one – Blog #43
So, in Blog #42 I talked about how to be prepare for an interview. In this blog I want to talk about how customer service at Nordstrom is number one. Martha calls me a few days later in the most cheery voice I’ve ever heard. “We want to offer you a…
How to Be prepared for the interview – Blog #42
In Blog #41 I talked about know when to jump ship if it’s sinking. In this blog I want to talk about how to be prepared for an Interview. First thing is to make sure you can sell yourself and give a great first impression. My plan was to go to the…
Know When to jump ship if it’s sinking – Blog #41
So, in Blog #40 I talked about how the grass isn’t always greener…In this blog I want to talk about when to jump ship if it’s sinking Frank treated everyone poorly. He loved “being the boss”. People started quitting in droves. My friend Tim, another store manager from another store…
The Grass isn’t always Greener – Blog #40
For Blog #39 I talked about why My gut sais go but my heart said stay. In this blog I want to talk about realizing the grass isn’t always greener. Steve was pushing me to make a decision. “This could lead to a District Manager job” he said. He only offered me…
Gut says Go but Heart says Stay – Blog #39
Blog #38 I talked about why improving customer service is key to success. In this blog I want to talk about why my Gut says go but heart says stay. One morning I get to the store after fighting really bad traffic. I would leave Fremont and had a few choices…
Improving Customer Service is key to Success – Blog #38
So, in Blog #37 I talked about how opportunities can lead to success.In this blog I want to talk about why Improving Customer Service is Key to Success Dorothy was doing great, she was a really great salesperson. I watched her to see how she was doing it but it was…
Opportunities can lead to Success – Blog #37
So, in Blog #36 I talked about managing the seasoned employees of the store. In this blog I want to talk about how opportunities can lead to success. Jim fills me in on the Hilltop store. It’s our largest volume store but losing business yoy. I figure it’s probably training.…