So, in Blog #44 I talked about the importance of a well run department. In this blog I want to talk about the importance of a well organized department. We would start the day by taking all the shoes off the display tables, clean all the glass then reset the floor. Frank would typically direct people… Continue reading The Importance of a Well Organized Department – Blog #45
The Importance of a well run department – Blog #44
So, in Blog #43 I talked about how customer service at Nordstrom is number one. In this blog I want to talk about the importance of a well run department. Martha was an amazing person. So far in my blogs you have heard me talk about good managers and great mentors. You have also heard… Continue reading The Importance of a well run department – Blog #44
Customer service at Nordstrom is number one – Blog #43
So, in Blog #42 I talked about how to be prepare for an interview. In this blog I want to talk about how customer service at Nordstrom is number one. Martha calls me a few days later in the most cheery voice I’ve ever heard. “We want to offer you a job here in Salon shoes!”. … Continue reading Customer service at Nordstrom is number one – Blog #43
How to Be prepared for the interview – Blog #42
In Blog #41 I talked about know when to jump ship if it’s sinking. In this blog I want to talk about how to be prepared for an Interview. First thing is to make sure you can sell yourself and give a great first impression. My plan was to go to the San Francisco Nordstrom store to… Continue reading How to Be prepared for the interview – Blog #42
Know When to jump ship if it’s sinking – Blog #41
So, in Blog #40 I talked about how the grass isn’t always greener…In this blog I want to talk about when to jump ship if it’s sinking Frank treated everyone poorly. He loved “being the boss”. People started quitting in droves. My friend Tim, another store manager from another store said “I’m done, Fuck Frank”.… Continue reading Know When to jump ship if it’s sinking – Blog #41
The Grass isn’t always Greener – Blog #40
For Blog #39 I talked about why My gut sais go but my heart said stay. In this blog I want to talk about realizing the grass isn’t always greener. Steve was pushing me to make a decision. “This could lead to a District Manager job” he said. He only offered me 5k more but the thought… Continue reading The Grass isn’t always Greener – Blog #40
Gut says Go but Heart says Stay – Blog #39
Blog #38 I talked about why improving customer service is key to success. In this blog I want to talk about why my Gut says go but heart says stay. One morning I get to the store after fighting really bad traffic. I would leave Fremont and had a few choices to get to work. One… Continue reading Gut says Go but Heart says Stay – Blog #39
Improving Customer Service is key to Success – Blog #38
So, in Blog #37 I talked about how opportunities can lead to success.In this blog I want to talk about why Improving Customer Service is Key to Success Dorothy was doing great, she was a really great salesperson. I watched her to see how she was doing it but it was simple, she was aggressive. She… Continue reading Improving Customer Service is key to Success – Blog #38
Opportunities can lead to Success – Blog #37
So, in Blog #36 I talked about managing the seasoned employees of the store. In this blog I want to talk about how opportunities can lead to success. Jim fills me in on the Hilltop store. It’s our largest volume store but losing business yoy. I figure it’s probably training. Roberta (Bobbie) I get to… Continue reading Opportunities can lead to Success – Blog #37
Managing the Seasoned Employees of the Store – Blog #36
So, in Blog #35 I talked about why my Fatherhood Experience was amazing. In this blog I want to talk about managing the seasoned employees of the store. People that have been in a location for a long time can be set in their ways. New ideas are sometimes hard for some people. I always… Continue reading Managing the Seasoned Employees of the Store – Blog #36