Customer service and Culture become the focus #201

Blog #200 I talked about Starbucks pitch and private Label position. In this blog I want to talk about Customer service and Culture become the focus.   August 2004 our first culture book is born. Each employee in the company was asked what the culture meant to us. Here is Tony’s original email to the… Continue reading Customer service and Culture become the focus #201

Merchandising progression plan begins July 2004 #199

Blog #198 I talked about when Zappos moves Headquarters to Las Vegas in 2004. In this blog I want to talk about the Merchandising progression plan begins July 2004   When I first started in 2003 we had 6 buyers in Merchandising. We added Pam, Galen and Michelle because of our rapid growth. With that,… Continue reading Merchandising progression plan begins July 2004 #199

Zappos moves Headquarters to Las Vegas in 2004 #198

Blog #197 I talked about when about when Pam gets interviewed in San Francisco. In this blog I want to talk about when Zappos moves Headquarters to Las Vegas in 2004. Zappos announces on January 7th, 2004, that the headquarters would be moving to Las Vegas to expand the call center. A few different states… Continue reading Zappos moves Headquarters to Las Vegas in 2004 #198