In Blog #39 I talked about how well Martha ran the department. In this blog I want to talk about visits by upper management. Martha was uncharacteristically stressed out. I was told our Merchandise Manager was coming over for a visit. We were instructed to have our sections perfect. Martha…
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Blog #39 – The importance of an Organized Department
So, in Blog #38 I talked about how well Martha ran the department. In this blog I want to continue speaking to how well it was organized. We would start the day by taking all the shoes off the display tables, clean all the glass then reset the floor. Frank…
Blog #38 – The importance of a well run department
So, in Blog #37 I talked about how customer service at Nordstrom is number one. In this blog I want to talk about the importance of a well run department. Martha was an amazing person. So far in my blogs you have heard me talk about good managers and great…
Blog #37 – Customer service at Nordstrom is number one
So, in Blog #36 I talked about how to prepare for an interview. In this blog I want to talk about how customer service at Nordstrom is number one. Martha calls me a few days later in the most cheery voice I’ve ever heard. “We want to offer you a…
Blog #36 – Be prepared for the interview
So, in Blog #35 I talked about when to jump ship if it’s sinking In this blog I want to talk about getting prepared for an interview First thing is to make sure you can sell yourself and give a great first impression. I went to the San Francisco Nordstrom…
Blog #35 – When to jump ship
So, in Blog #34 I talked about how the grass isn’t always greener… In this blog I want to talk about when to jump ship if it’s sinking Frank treated everyone poorly. He loved “being the boss”. People started quitting in droves. My friend Tim, another store manager from another…
Blog #34 – The Grass isn’t always greener…
For Blog #33 I talked about how you have to follow your gut instead of your heart. In this blog I want to talk about realizing the grass isn’t always greener… Steve was pushing me to make a decision. “This could lead to a District Manager job” he said. He only…
Blog #33 – Follow your Gut Feelings
So, in Blog #32 I talked about how improving service is a good first step in turning things around. In this blog I want to talk about how you have to follow your gut feelings. One morning I get to the store after fighting really bad traffic. I would leave…
Blog #32 – Improve Service to improve Sales
So, in Blog #31 I talked about how opportunities can lead to success.In this blog I want to talk about how improving customer service leads to success. Dorothy was doing great, she was a really great salesperson. I watched her to see how she was doing it but it was…
Blog #31 – Opportunities can lead to success
So, in Blog #30 I talked about managing seasoned employees. In this blog I want to talk about how opportunities can lead to success. Jim fills me in on the Hilltop store. It’s our largest volume store but losing business yoy. I figure it’s probably training. I get to the…