Zappos 5th Anniversary party turns into the Vendor party #202

Blog 201 I talked about Customer service and Culture become the focus. In this blog I want to talk about Zappos 5th Anniversary party turns into the Vendor party.   Zappos decides to turn our 5th Anniversary party into a party for the vendors thus the “Vendor Party” is born.  The date was the day… Continue reading Zappos 5th Anniversary party turns into the Vendor party #202

Customer service and Culture become the focus #201

Blog #200 I talked about Starbucks pitch and private Label position. In this blog I want to talk about Customer service and Culture become the focus.   August 2004 our first culture book is born. Each employee in the company was asked what the culture meant to us. Here is Tony’s original email to the… Continue reading Customer service and Culture become the focus #201